FAQs
Our Answers To Your
Frequently Asked Questions
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Table of content
The Basics
How does Jayla work?
Glad you asked! Jayla simplifies managing menopause symptoms with comprehensive services that are completely online:
- At-home hormone testing: Begin with our Jayla Kit, which includes testing materials and simple instructions (for more information on hormone testing, please refer to the “Hormone Testing” section in our FAQ page)
- Telehealth consultations: Included with your Jayla Kit purchase, you can meet virtually with a (peri)menopause clinician to discuss your hormone test results, symptoms, and health history
- Personalized treatment: Receive a tailored treatment plan, including prescriptions if necessary, conveniently delivered to your door
Is the Jayla Kit right for me?
The Jayla Kit is ideal for women experiencing symptoms like irregular periods, hot flashes, night sweats, vaginal dryness, and mood swings. It’s also beneficial for women aged 40 and older looking to prioritize their health.
Will the Jayla Kit tell me if I am in perimenopause?
Our testing kit is designed to help you understand your hormonal changes. If you’re uncertain whether you’ve entered perimenopause, the Jayla Kit will allow you to assess whether ovulation is still occurring. Alongside a telehealth appointment, this kit will provide you with valuable insights to make informed decisions about managing perimenopause symptoms and changes. (But it’s important to note that according to the North American Menopause Society, menopause is confirmed after 12 consecutive months without a period.)
What is the relationship between hormones and perimenopause?
During perimenopause, your body’s estrogen and progesterone levels – the dynamic duo regulating your menstrual cycle – start to change. These hormonal changes can cause more than three dozen physical and emotional symptoms, including irregular periods. Understanding these shifts can help you manage and treat these symptoms effectively, and that is why we created the Jayla Kit.
I have irregular cycles. Will the testing kit work?
First of all, don’t worry; this is a very common scenario! If you have irregular cycles and suspect you’re entering perimenopause, the Jayla Kit is designed to accommodate these changes. Our kit captures hormonal fluctuations over several days, providing a comprehensive assessment, so irregular cycles aren’t an issue.
Have More Questions?
Don’t hesitate to drop us a line! Whether you’re wondering about our hormone testing kits, need more deets on treatments, or simply want to chat about your perimenopause journey, we’re here for you.
Hormone Testing
What hormones will you measure?
It’s simple; the Jayla Kit measures your follicle-stimulating hormone (FSH) levels, five times over nine days. FSH levels rise as women approach perimenopause, indicating changes in ovarian function and the onset of menopause-related symptoms such as irregular periods, hot flashes, and mood swings. Monitoring FSH levels over multiple days provides a clearer picture of hormonal fluctuations, aiding in the diagnosis and management of perimenopause symptoms.
How often will I have to test my hormones?
With the Jayla Kit, you’ll test your hormones five times over a span of nine days. We recommend this method because hormone levels can change over time. Testing at intervals ensures that the Jayla Kit captures any changes in your hormone levels accurately.
Why do I need to test every other day for nine days?
We recommend testing five times (every other day for nine days) because hormone levels can change over time. Testing at intervals ensures that the Jayla Kit captures any changes in your hormone levels accurately.
When should I take the test?
You can start testing with the Jayla Kit at any point in your cycle, but please keep the following in mind:
- For optimal results, use your first urine of the day when hormone levels are most concentrated
- Test every other day over a nine-day period, starting on a convenient day for you
- If possible, avoid testing during heavy menstrual bleeding for more accurate results
After receiving my testing kit, can I test right away?
Almost! For best results, we recommend testing with the first urine of the day. It’s probably best if you start your first test the day after you receive your Jayla Kit.
Can medications or health conditions affect the results?
Rest assured – common painkillers, antibiotics, and alcohol typically do not alter the test results. However, if you experience any unexpected results, you can discuss them during your telehealth appointment which is included in your Jayla Kit.
This being said, please note that if you are pregnant, breastfeeding, taking hormonal birth control, or medications that affect follicle-stimulating hormone levels, this will most likely lead to inaccurate results.
Have More Questions?
Don’t hesitate to drop us a line! Whether you’re wondering about our hormone testing kits, need more deets on treatments, or simply want to chat about your perimenopause journey, we’re here for you.
Telehealth Visits
When can I schedule my first telehealth appointment?
We recommend scheduling your telehealth appointment as soon as you receive your Jayla Kit. You should schedule it for at least 10 days after you start testing your hormones. This timing ensures that your testing results will be available for discussion during your telehealth appointment. We look forward to meeting you!
What should I expect during my telehealth appointment?
During your telehealth appointment, you’ll discuss your Jayla Kit results, medical history, and any symptoms you’ve been experiencing with a Jayla (peri)menopause clinician. Together, you’ll create a personalized treatment plan tailored to your needs. If medications are needed, they can be ordered through Jayla’s online pharmacy and delivered straight to your door.
How do I join my telehealth appointment?
Once you’ve booked your telehealth appointment, expect an email with a link to join at the scheduled time. You’ll also receive a reminder 24 hours before and another 10 minutes before the appointment, complete with easy instructions to join.
Who are Jayla clinicians and how are they trained?
At Jayla, we prioritize the highest standards of care and expertise. Our clinicians include licensed nurse practitioners (NPs), nurse midwives (CNMs), doctors (MDs), and naturopathic doctors (NDs) specializing in perimenopause and menopause care. They undergo rigorous training and are experts in their respective fields. Medical doctors oversee all treatments and work closely with clinicians to develop personalized treatment plans tailored to your needs.
Why is Jayla virtual and not in person?
Top-tier professionals specializing in menopause are in short supply, and Jayla addresses this by embracing telehealth over in-person visits. Because we recognized that many women transitioning through menopause often feel unheard and misunderstood by their doctors, our approach addresses common struggles by offering dedicated expert clinicians who are trained to engage in meaningful conversations and active listening. Virtual care also provides the convenience and comfort of home while reducing the burden of long appointment waitlists. If you still prefer in-person care, rest assured that we can also facilitate referrals to local clinicians or labs in your area for physical exams or bloodwork as needed.
Have More Questions?
Don’t hesitate to drop us a line! Whether you’re wondering about our hormone testing kits, need more deets on treatments, or simply want to chat about your perimenopause journey, we’re here for you.
Online Pharmacy
Does Jayla prescribe medications, including hormone replacement therapy?
Yes, we’re dedicated to providing comprehensive support to alleviate your symptoms, and this sometimes includes medications. Jayla clinicians may prescribe medications as part of your personalized treatment plan, including hormone replacement therapy. They may also provide refills for medications you currently use for ongoing conditions. However, please note that our clinicians are unable to prescribe certain controlled medications and narcotic pain medications at this time.
How do I get my medication?
Getting your medication is easy with Jayla. We conveniently deliver your prescriptions directly to your home. Alternatively, if you prefer, we can send your prescriptions to a local pharmacy for pickup.
Do I need a prescription for medication?
Certain medications available through Jayla can only be purchased with a prescription from a qualified medical provider. To be prescribed medication, you must first consult with a clinician through our platform. With Jayla, you can access a network of (peri)menopause clinicians who can evaluate your specific needs based on your health information, and if appropriate, prescribe treatment.
Where can I find more information about my medication?
After a clinician prescribes medication, you’ll receive detailed information related to your treatment plan. This treatment plan will cover various aspects of the medication, including guidance to assist you in understanding and using your medication effectively.
Have More Questions?
Don’t hesitate to drop us a line! Whether you’re wondering about our hormone testing kits, need more deets on treatments, or simply want to chat about your perimenopause journey, we’re here for you.
Shipping
How quickly will I get my Jayla Kit?
Just a heads-up: delivery times can vary based on the shipping carrier and where you’re located. Once we’ve shipped your order, keep an eye on your inbox for an email with a handy tracking link to follow your package’s journey to you. We’ll keep you up to speed!
Do you provide expedited or overnight shipping?
Yes, we provide expedited shipping for an extra fee.
Is your packaging discreet?
Absolutely! Your privacy is important to us. Our packaging is discreet and designed to ensure that no one can see what’s inside your package. When it arrives, the box will only feature our logo and our company’s name as the return address on the shipping label. You can order the kit knowing your privacy is fully protected.
Where is my order?
Whether it’s the Jayla Kit or a prescription from our pharmacy, we’re on it. We aim to process your order as swiftly as possible, and once it’s ready, you’ll get an email with a handy tracking link. Keep an eye out — it’s coming your way soon!
Have More Questions?
Don’t hesitate to drop us a line! Whether you’re wondering about our hormone testing kits, need more deets on treatments, or simply want to chat about your perimenopause journey, we’re here for you.
Let’s bring menopause into 2024, together
Despite causing debilitating symptoms, menopause is still under-recognized, under-researched, and under-treated. We’re here to change that, and make all women’s lives better with an accessible menopause care.
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